Frequently Asked Questions

If You’ve Got Questions. We’ve Got Answers!

What is Aqua Soft all about?

Aqua Soft is a one stop solution provider for all your domestic drinking water needs. We are expert in servicing all you water, UV Purifiers as well as we install new RO and UV Machines. We are one call away for you Water Purifier Service and Maintenance.

How to contact Aqua Soft?

You can get in touch with Aqua Soft either by calling our customer care no. through Aqua Soft App, through our www.carrysoft.org website.

What types of services do we provide?

Aqua Soft is an expert in servicing your domestic as well as commercial water purifiers of all brands. We provide AMCs, service on call, part change on call, installations of water purifies, shifting of water purifiers etc. We also have world class quality of RO & UV Purifiers.

How to contact Aqua Soft?

You can get in touch with Aqua Soft either by calling our customer care no. through Aqua Soft App, through our www.carrysoft.org website.

Spare Parts Quality

Spares provided by Aqua Soft are best in class. Aqua Soft uses the best quality spare parts in its service and AMCs. For us the health of customer comes first and for that we do not compromise on the quality of spares.

How to book a complaint through App?

Customer has to download the app in an android phone and fill his complete details with Name/Address & Phone No. After filling these details, he will get a Massage through Aqua Soft. Our Service Engineer will call the customer before coming to the customer.

How to book a complaint through Website?

Customer has to fill all his details on the website of www.carrysoft.org. He will receive a call from Aqua Soft and the service will be done in 24 to 48 hrs.

How to book a complaint through Customer Care?

Customer has to call the customer care no. of Aqua Soft. He will receive a complaint no through massage and the service will be done in 24 to 48 hrs.

Why to choose Aqua Soft?

Aqua Soft is to provide best service with good quality spares at very affordable price. We have a very easy process for booking a complaint.

Why my water purifier needs service every quarter?

Since the parts used in all the water purifiers are consumable parts, they have limited service life. Raw water which is being treated through our water purifiers contains lot many biological and non-biological impurities. To remove those impurities, we need to service our water purifiers on regular intervals.

Time to resolve my service?

Once the complaint is registered through Aqua Soft customer care number, your service will be done in next 24 to 48 hrs.

What if my machine is in AMC and I get repeat complain in my Water Purifier?

If Aqua Soft has taken the comprehensive AMC of your Water Purifier where your all the parts are covered in AMC and you get repeat complain in the Water Purifier, Aqua Soft will solve the problem in next 24 to 48 hrs after registering the complain.

Till what TDS my Water Purifier is covered in AMC?

Till 1800 ppm AMC of Aqua Soft is claims warranty. If the ppm of water increases above 1800, Aqua Soft is not liable to replace parts of your water purifier in AMC period. All the parts replaced in that period will be chargeable.

What should I do if I need Aqua Soft Service urgently? Aqua Soft Express Service!

If you are our regular AMC customer, you will get the service as per our AMC service contract. If you are a new customer for Aqua Soft and you require services urgently, you need to book the complain through any of our booking options. We will send you the service engineer in within 3hrs of complaint registered.


Online Complaint / Service / Enquiry

It's very easy to book a Complaint / Service / Enquiry!!
For more details call +91-933 5555 444